A REALTOR’s® Relationships with Colleagues, Partners and Vendors Can Save a Transaction.
A REALTOR’s® job (in a nutshell) is to procure the sale of real estate between a willing buyer and seller.
We have all been part of, or witnessed, a transaction that does not go well. Whether it is buying/leasing a car, or retaining the services of a contractor, unless the parties are successful in communicating extremely clearly, there is always a possibility for a “miscommunication”. This can lead to wounded egos, unhappy parties, or an issue to be resolved by litigation. Can a Relationship save a transaction?
My relationship with my network is essential to client-satisfaction. Whether referring a client to another REALTOR® a thousand miles away, or a local lender, I have extreme confidence in my referral partners. When you are looking for a REALTOR® to partner with, it is essential that he/she have strong relationships with their referral network.
As a Full-Time REALTOR® for over a decade, I am fortunate that I have not had anything worse than the “wounded ego” (mine) experience in my business. Live-and-
Learn. One of the ways I have virtually eliminated the chance of these types of “miscommunications” is by putting all important communications in writing. Additionally, I am very selective when choosing business partners and vendors to whom I refer business. My partners and vendors are full-time (so they aren’t distracted by another job,) professional (they conduct themselves and behave appropriately,) ethical (they don’t put anything in front of the client’s best interests,) and licensed, and insured. Having established relationships with people of this caliber, reduces the chance a client will be unhappy with me, because of an experience they had with a referral partner.
My colleagues who are also at the top of their game usually have strong networks of referral partners that they rely on for their clients’ needs.
There are lots of good REALTORS®, but what sets some apart is the strength of the relationships they have with their referral network. There have been times when I have to request that a partner, or vendor, to go the “extra (ethical) mile” to help bring a transaction to the Closing Table. Maybe it is as simple as asking my preferred moving company to squeeze in an extra moving job for a client who scheduled a move with another mover whose truck broke down, or calling North Smithfield Tree Service to remove tree limbs that the Seller couldn’t get removed and it’s the day before Closing.
The difference between success and failure maybe the extra effort exerted as a result of a relationship between the REALTOR® and a someone in their network.
That is why Relationships are essential in the business of Real Estate. YES, a relationship CAN save a transaction.
Joe Luca is a full-time REALTOR® who helps buyers and sellers achieve their real estate goals.